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Customer Service


Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order at any of our stores at no additional cost!

Ordering By Phone

Call us at 410-777-2082. Press "2". Follow the voice prompt. Use our site as your own personal catalog!

Notice of Limited Liability and General Disclaimer

The AACC Bookstore provides information on course materials used for courses at Anne Arundel Community College, as submitted by the faculty, believed to be correct at the time of publication. However, books and prices may be changed at any time as new information is received from the faculty and our suppliers. The AACC Bookstore will correct errors and allow refunds on books purchased from the AACC Bookstore within published policy limits.

The AACC Bookstore is not responsible for any damages that may be caused by errors in information posted on our site, delays in processing orders, or errors and delays by any third party in the processing or delivery of orders. We are not responsible for damages or correcting errors on books or merchandise not purchased from the AACC Bookstore.

We reserve the right:

  • To limit all course materials transactions to those students enrolled in the course(s) for which the course materials are intended; proof of enrollment may be required.
  • To limit quantities of course materials purchased or quantities of course materials returned through refund and buyback transactions
  • To request additional forms of identification beyond what is already required for financial transactions

Shipping Policies

Please allow up to 7 full business days for your order to be shipped or prepared and ready for pickup!

The College Store ships via UPS. The price for shipping in-state is $8.25 for one or two books, $10.00 for 3-4 books, $12.00 for 5-10 books and $14.00 for 11 or more books. General merchandise will ship free with a book order or will be a $7.50 flat fee if ordered alone. Orders shipped via UPS Ground outside of Maryland will be charged the full amount of the shipping fee. We also offer UPS Second Day Air and UPS Next Day Air to our out of state customers at the full amount of the shipping fee. Please note that orders shipped within Maryland will only ship Ground. Military members with an APO or FPO address please select Military Mail. UPS will not deliver to these addresses so we must ship them via the US Postal Service. The full amount of the shipping will be charged for APO/FPO orders.

Orders placed for merchandise that ships directly from a vendor will be charged by the vendor the full amount of the shipping and that amount varies with the vendor.

Refund Policy

Your cash register receipt, course registration form or drop slip and picture ID are required for all refunds.

We offer extended refund deadlines at the start of every term. These dates will appear below when these extended refund dates are in effect.

Spring 2011 Refund Deadlines
Session 1 (starts January 18th):February 4th
Session 2 (starts January 30th):February 15th
Session 3 (starts March 12th):March 17th

Textbooks may be returned for a full refund, provided they are in original purchase condition. New textbooks must have no markings. Software required for courses may be returned only if not opened. General merchandise and trade books have 10 days from date of purchase, if they are in original condition.

Textbooks purchased in the middle of a term have a 10-day refund period. For courses shorter than 6 weeks, the refund deadline is 2 business days after the first class session. There will be no refunds given for books purchased for single session classes unless they are returned prior to the meeting of the class.

Cash and check transactions will be refunded in cash. Credit card and financial aid transactions will be refunded back to the account. Proper ID and a dated register receipt is required for all refund transactions and a course drop slip may be required. Please retain all receipts until the end of the refund period.
Contact Support

Contact us anytime with questions or concerns via email at: websales@aacc.edu. You can also contact our web sales customer service department at: 410-777-2082.